Embroidered Scoop A-line Knee-Length Flower Girl Dress

I ordered a made-to-order dress advertised and sold as a knee-length style. Prior to production, I provided explicit custom measurements, including a Hollow to Knee measurement of 56 cm (22 inches).
When the dress arrived, the hollow-to-hem length measured only 17–18 inches—over 5 inches shorter than ordered. On a child measuring 39.6 inches tall, this resulted in an extreme high-thigh mini-skirt rather than the knee-length style shown on their website. There is zero extra fabric allowance in the hem, making it physically impossible for a tailor to lengthen the dress.
When I contacted customer service with photos of the dress against a tape measure alongside our pre-production measurement confirmation, Duntery continually shifted their excuses:
First, they claimed they shipped the exact size and asked for proof of my measurements.
After proof was sent, they claimed "hollow to knee" isn't the dress length, despite explicitly stating in writing: "This particular skirt is knee-length."
They then fell back on "standard sizing templates," completely ignoring the custom specifications they accepted before manufacturing.
They refused a replacement or full refund, offering only escalating token partial refunds (£8, then £12, then £15) to fix a garment that cannot physically be altered.
Duntery accepts custom-measurement orders but cuts from short, generic factory templates. When an error occurs, they attempt to dodge responsibility with changing excuses and token offers rather than delivering what was ordered. I am now forced to pursue other ways to resolve this.
Avoid if you rely on accurate lengths, proportion accuracy, or accountable customer service.

Very good! I found the dress for my little bridemaid and it fits just right! We both love it.Molto buona, ho trovato il vestito perfetto per la piccola damigella. Le sta a pennello. La qualità mi sembra buona o almeno credo che farà il suo dovere per quel giorno!